INSTANT INK disables printers after cancelation

[labro3n]

HP INSTANT INK supplied a faulty black cartridge, which I proved by purchasing an additional cartridge from HP that did work. I contacted HP INSTANT INK by phone; they refused to reimburse my expenses, so I cancelled my subscription. HP INSTANT INK then locked my printer from all use because I had the remaining subscription color cartridges in the printer. I contacted HP INSTANT INK again by phone; they agreed to reimburse me $14 (for an expected additional $70 expense).

1 - HP should stand behind their contractural promises. If HP does not supply a promised service, then HP should reimburse.
2 - HP should NOT DISABLE EQUIPMENT remotely. HP & customers may disagree on the terms of the subscription contract, but to disable purchased equipment is extortion.

As an HP shareholder, I expect better service support policies from HP.

[Irfan_06]

Hi @labro3n,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer after cancelling the instant ink service.

When you cancel the service:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.

Note: HP Instant Ink is based on the pages you print, not cartridges or shipments you receive.

However, to resume printing with store bought genuine HP ink cartridges.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Irfan_06]

Hi @labro3n,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

If you are not able to print even after replacing HP genuine ink cartridges, please stop Web Services on the printer.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support