• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP DeskJet Plus 4155 All-in-One Printer
Microsoft Windows 11

HP DeskJet Plus 4155 All in One.  Bought in 2023, but never got to use it myself. Finally setting up for use on my laptop (Wi-Fi). 
At the point in setup where it asks for my PIN, I entered the PIN that I easily found per the online instructions. I keep getting an error message that it is an invalid PIN, try again. I have verified that I have the right # and that I have typed it correctly. I don't know why the system thinks it is invalid . . . or what I can do to finish setup. 

1 REPLY 1
HP Recommended

Hi @GmaMary71 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=yeV8bRlmWKw&ab_channel=CopyPrintScan

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.