Impossible d'éteindre l'imprimante

[dadafre]

Bonjour,

Impossible d'éteindre l'imprimante. Voici le message Ne pas éteindre l'imprimante. "Le système d'impression est en cours d'initialisation et ne doit pas être interrompu."

J'ai réinstallé plusieurs fois les fichiers d'installation.

L'imprimante est bien reconnue par mon ordinateur.

J'ai débranché et rebranché mon routeur.

Est ce que ça peut être une incompatabilité entre Windows 8 et l'imprimante ?

Merci de votre aide.

[RodrigoB]

Hi dadafre

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

[Repairatrooper]

From Google translate: 

Cannot turn off the printer. This is the message Do not turn off the printer. "The printing system is initializing and should not be interrupted."

I have reinstalled the installation files several times.

The printer is well recognized by my computer.

I unplugged and plugged in my router.

Could it be an incompatibility between Windows 8 and the printer?

Thank you for your help.

 If this message is on the screen of the printer it has nothing to do with drivers. For whatever reason the printer believes that it has not gone through the out of box initialization. If this is a new printer, it may have been interrupted during the startup process, which can take up to 20 minutes or more. If this was a previously working printer, it is possible that the configuration was corrupted, which can happen from incidents like power surges or brownouts.