Incompatible Supplies

[Aerieudite]

Brand new, purchased from Costco In Austin.  Brought it home installed the software, plugged it in, and it says "Incompatible Supplies."  Followed instructions from a previous discussion (basically remove the cartridges, unplug the printer, plug it back in, wait for it to boot up, open the door and re-install the cartridges."  Same result - "incompatible supplies."  So except for manually entering my WiFi network info, it looks like there's no way to complete the setup or reset the location information.  

[Kumar0307]

@Aerieudite, Welcome to the HP Support Community!

To complete the setup, first, we will have to resolve the ink cartridge error.

Are you using the ink toners that came with the printer? 

Perform the steps mentioned in this document - 'Install Black Cartridge' Displays

Make sure the plastic tape if any, is removed from the new ink toner before placing it in the printer.

For step by step assistance, refer to - First Time Printer Setup

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Aerieudite]

Yes, these were the cartridges that were shipped with the printer, and no, there was no plastic tape on the cartridges.  Removed and reinstalled the cartridges several times while following instructions for the suggested fix (unplug, remove, reinstall, plug in, turn on).  Insanity is trying the same thing over and over expecting (hoping for) a different result.  

I finally figured out how to fix it:  box it back up, return it to Costco, purchase another one.  The new one started up with no issues.

[Kumar0307]

@Aerieudite

Apologies for the inconvenience caused. Glad to know that you got a replacement printer and it is working fine.

Keep us posted for any other assistance.