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‎01-08-2021 10:14 AM

HP Recommended
Product: HP inkjet 6978

I added brand new ink cartridges to my printer. But the printer is not acknowledging them so I keep getting a message telling me to reinstall cartridges! So I opened ANOTHER BOX and got the same message!

Category:
1 REPLY 1

‎01-14-2021 05:28 AM

HP Recommended

Hi @KellenWilson,

  

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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