-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
-
×InformationHP Solution Center Adobe Flash player error
Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
-
- HP Community
- >
- Printers
- >
- Printer Setup, Software & Drivers
- >
- Install Help Viewer
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Install Help Viewer
11-28-2020 10:59 AM - edited 11-28-2020 11:07 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
i open Printer Assistant And Click Help I get this Message (See Attached image) I don't Have CD or What Software do I Download online? I Do Not See Full Feature I Looked several times.
12-15-2020 04:24 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Welcome to the HP Support Community.
Install the HP Smart App: https://support.hp.com/in-en/document/c04675142
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
12-15-2020 05:36 AM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
12-17-2020 01:32 PM

- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Flag Post
Let's try to do a root uninstall and reinstall of the software:
Unplug any USB cable, if any, before doing this.
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Open up the run command with the "Windows key + R" key combo
14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
15.) Restart the computer.
Once done, please download and install the software from here:
https://support.hp.com/in-en/drivers
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee

Didn't find what you were looking for? Ask the community