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    Information
    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Level 3
56 31 2 1
Message 1 of 4
105
Flag Post

Install Help Viewer

HP Recommended
HP Officejet Pro 6968
Microsoft Windows 10 (32-bit)

i open Printer Assistant And Click Help I get this Message (See Attached image) I don't Have CD or What Software do I Download online? I Do Not See Full Feature I Looked several times.hp6960.jpg

3 REPLIES 3
HP Support Agent
HP Support Agent
13,093 13,078 701 531
Message 2 of 4
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HP Recommended

@Salbel53

 

Welcome to the HP Support Community.

 

Install the HP Smart App: https://support.hp.com/in-en/document/c04675142

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Author
Level 3
56 31 2 1
Message 3 of 4
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HP Recommended
I have ths Smart App. Its one of the tools on the Print Assistant That has all The Information about the Printer
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HP Support Agent
HP Support Agent
13,093 13,078 701 531
Message 4 of 4
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HP Recommended

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Reply
0 Kudos
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