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Message 1 of 2
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Installation Error

HP Recommended
HP Envy 7645
Microsoft Windows 10 (64-bit)

Trying to install updated software and drivers and receive Installation Error:

Call to DriverPackageUninstall returned error 5 for package c:\WINDOWS\System32\DriverStore\FileRepository\hpwai_en7640.inf_amd64_c530c8dfd7e66df0\hpwia_en7640.inf

A Call of DrivePackageInstall must be a menber of the Administrators Group to install driver package.

I am trying to uninstall and reinstall all of the drivers and software to correct a connectivity error. Print and Scan Doctor does not work either. HELP!

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KrisK57

 

I reviewed your post and I understand that you are facing issues installing the printer on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you root uninstall the printer and then reinstall it and check if it helps.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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