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‎06-30-2022 12:33 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

Printer is out of ink.  Purchased new Black 950XL Cartridge, Number CN045AN.  This cartridge will not load into printer.  Inspection of new cartridge indicates it has a chip and a different looking plastic end that is not the same as the old cartridge which is out of ink.  Any suggestions?  

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2022 12:45 PM

HP Recommended

I am glad you were able to sort this out.

 

 If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

View solution in original post

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3 REPLIES 3

‎07-01-2022 08:21 AM

HP Recommended

Hi @Greg681,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are unable to install the new cartridge

 

Could you share an image of the new cartridge?

 

Let me know!

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‎07-01-2022 09:42 AM

HP Recommended

Hi Jay:  We have already returned the new cartridges for a refund.  The new cartridges had a chip on the end of the cartridge that went into the printer.  It was also shaped differently near the chip than our old cartridge.  Sorry an image of the new cartridge is not available. Thanks for your help. Greg

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‎07-01-2022 12:45 PM

HP Recommended

I am glad you were able to sort this out.

 

 If you need further assistance feel free to reach out to us. 

 

Have a great day ahead!

Was this reply helpful? Yes No
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