cancel
Showing results for 
Search instead for 
Did you mean: 
New member
3 2 0 0
Message 1 of 3
102
Flag Post

Installation of Big Sur prevents printing on 8600 Plus All in One Printer

HP Recommended
Big Sur, Apple's most recent operating system
Other
I’m writing to the support community as well as you to share my experience with an Apple representative at AppleCare just now.  He did his best to assist me and we were not successful.  He indicated that in the early days of offering Big Sur, the latest operating system, there were many calls re printing problems though that’s abated.  I’ll keep trying for a solution for my 8600 Office Jet +.   Hope someone in our user community will offer advice based on his/her success.
 

 

2 REPLIES 2
HP Support Agent
HP Support Agent
16,895 16,875 1,325 1,333
Message 2 of 3
Flag Post
HP Recommended

@WestCoastCoach, Welcome to HP Support Community!

 

I'd like to help!

 

Try updating mac and printer firmware

 

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

 

Uninstall HP Easy Start

  • Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
  • Click on Continue to uninstall the software.
  • When prompted for Password, type in your system password
  • You can also uninstall by opening HP Easy Start.

 Download HP Easy Start and install the printer.

  • Download the updated version of  HP Easy Start and follow the on-screen to complete the installation.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Level 4
168 109 0 4
Message 3 of 3
Flag Post
HP Recommended

I have the same problem in a brand new 13" MBP that Catalina and then upgraded to Big Sur. I used https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip 2.10.0.201112, from 11/12/2020, to be able to get all features like scan and fax features since Apple's default AirPrint driver was very limited. However, HP printer works via AirPrint. But its USB doesn't want to print, but can scan. We need better USB drivers! 😞

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation