Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Installation problems

HP Recommended
Deskjet 2700
Microsoft Windows 10 (64-bit)



Have tried to install my new Deskjet 2700 today. Having followed the installation instructions I am trying to connect to HP Cloud Services to complete set up. However after clicking 'sign in', the app freezes (using laptop). It runs slow right throughout the process.


I am also unable to add the printer during the setup process. It can neither be found automatically nor manually. I can however print to it from my smartphone, which has set up correctly.


Please help.

HP Support Agent
HP Support Agent
13,093 13,078 701 533
Message 2 of 2
Flag Post
HP Recommended



Welcome to the HP Support Community.


Install the HP Smart App:


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!




Have a great day!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation