Installing MFP-M283fdw Printer

[motthanna]

I just purchased this printer and it came with brand new installed ink cartridges + I purchased a back-up set. I went to follow the prompts for getting this printer set up with each step, and immediately ran into an issue with an error sign saying "Incompatible Supplies". I read a few reviews on here and tried to use them to resolve the issue (reset printer, un-plug, install each cartridge one at a time) .. None of them seemed to work and the message is still there. 

Any suggestions? Thank you!

[VikramTheGreat]

Hi @motthanna,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing the details. The “Incompatible Supplies” error on your HP Color LaserJet Pro MFP M283fdw—even with brand-new cartridges—can be frustrating, but it’s often fixable. Here's a step-by-step guide to fix the issue.

1. Perform a Permanent Storage Reset

This is a hidden reset that often resolves supply recognition issues:

1. Remove all toner cartridges from the printer.
2. Power off the printer and then turn it back on.
3. As soon as the white status bar appears at the bottom of the screen during startup:
   • Press and hold the bottom-left corner of the touchscreen.
   • Keep holding until you see “Permanent Storage Init” on the screen.
4. Once the printer restarts:
   • Go through the setup steps (language, region, etc.)
   • Insert each cartridge one at a time, closing the cover after each one.

This process reinitializes the printer’s memory and often clears the error

2. Double-Check the Cartridges

• Ensure they are genuine HP cartridges (not third-party or Instant Ink).
• Remove any protective tape or packaging.
• Inspect the chip and contacts for damage or dirt.

3. Update Printer Firmware

Outdated firmware can cause supply recognition issues:

• Visit the HP Color LaserJet Pro MFP M283fdw | HP® Support
• Download and install the latest firmware update.

4. Try a Full Power Cycle

1. Turn off the printer.
2. Unplug it from the wall for at least 30 seconds.
3. Plug it back in and power it on.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat