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Message 1 of 4
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Instant Ink

HP Recommended
OfficeJet Pro 6968

Help!  I bought this printer secondhand, and it won't print as it requires an Instant Ink subscription. However, HP won't let me sign up for Instant Ink. Does anyone know how to get directly in touch with HP?  

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HP Recommended

@annawhite71 

 

Instant Ink is a Print-by-Page subscription service - it is NOT mandatory.

 

It is possible the original owner was subscribed and left the Instant Ink cartridges in the printer (these should have been removed and returned to HP).  If this the problem, you do need to remove all the Instant Ink cartridges and purchase a set of HP ink cartridges to use in the printer.

 

What else?

 

What is the message / error you are seeing when you try to set up the printer?

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6968 All-in-One Printer 

 

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Dragon-Fur

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Thanks Dragon Fur!  I will try this.

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Level 16
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29,386 29,121 2,603 9,696
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HP Recommended

@annawhite71 

 

If the ink cartridges are Instant Ink cartridges, they will be clearly marked as such.

 

At the least, even if the cartridges are "regular" ink, 

Try / Consider:

 

Reset the printer

Reset the printer to clear memory.
  1. If your printer uses two ink cartridges, remove the ink cartridges from the printer and set them aside (if your printer uses four ink cartridges, skip this step).
  2. Unplug the printer.
  3. Wait 30 seconds.
  4. Plug the printer back in.
  5. Reinstall the ink cartridges if you removed them earlier.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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