Instant ink problems

[BJA56]

Continual issue with printer syncing up with instant ink already on WiFi yet app can’t find printer to sign up for instant ink so will not allow printing  load of big brother pain time to throw printer out since can’t get instant ink so can’t register printer because not signed up for instant ink ….. on and on

[Sneha_01]

Hi @BJA56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand that you're experiencing difficulties with your printer and the HP Instant Ink service. Here are some steps you can take to troubleshoot and resolve the issue:

Please make sure the printer is connected to home wifi. Instant ink will not work with wifi direct or shared networks.
Please make sure you are using genuine HP ink cartridges But non-instant ink ones.
Please make sure the printer is instant ink eligible.

New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.

For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.

Sign into your Instant Ink account

Click HP Instant Ink, then Overview in the left navigation menu.

Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

At first, Let's do a network reset:

1. Disconnect the power cord from the router.

2. Turn off the printer.

3. Turn off the mobile device/PC.

Press and hold the wireless ((i)) and cancel button ❌at the same time for 5 seconds.

4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.

5. Turn on the printer.

6. Turn on the mobile device/PC.

Once done, Turn on Web Services: Click Here

Find the printer claim code:

After enabling Web Services, an information page prints that lists the HP ePrint email address and printer claim code.

Find the printer claim code on the information printout or on the printer control panel display. The claim code is a string of text and letters unique to your printer, typically listed underneath the ePrint email address. Please click Here for the detailed troubleshooting steps.

Enter the claim code during printer setup, Instant Ink enrollment, or on the HP Smart website.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support