It's not possible to print colors

[Anubi1984]

When i go to print document or photos, ther is not the options to print them in colors. So the printer automatically print in Greyscale. I have uninstalled and then reinstalled both drivers and apps. I've this issue on 2 PCs, both with Win10 installed. When I try to print from any other Android device, there is no issue, I can print as I want. So I think that the problem is in drivers. Both PCs have Win 10 v1909 build number 18363.752 one is Pro edition and the other is Home edition. I've tried to look for old drivers, but I can't find it.

Please help me to solve this big problem.

[Anubi1984]

Here should be the possibility to choose if print in colors or greyscale... But there isn't any option!

[asmita6658 · Accepted solution]

Hi @Anubi1984

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

Please try these steps - 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

Try installing the printer using the TCP/ IP port - 

1.) Select “Start” and type “printers” in the search box.

2.) Choose “Printers & scanners“.

3.) Select “Add a printer or scanner“.

4.) Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5.) Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6.) Select “TCP/IP Device” in the “Device type” list.

7.) Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8.) Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Anubi1984]

Thank you so mich Asmita!

I solved the problem by installing the orinter via tcp/ip. 

But why is it necessary use this method instead of .exe installer? 

[asmita6658]

Hi @Anubi1984

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!