It's telling me that I need the device driver I already downloaded that

[Marilyn02]

I have always printed with this printer with my desktop I have never had a problem until now it's telling me that I need to download a device driver but I already did that and my Microsoft tells me that the device driver the latest device driver has been updated and it still does not want to print I have also removed the printer from my printers and scanners from my desktop I have removed the item in I have reinstalled it back. But still not printing. It only gives the option to save as a pdf or onenote for windows. Please help

[KrazyToad]

@Marilyn02

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/Full_Webpack-40.14.1195_1-OJ6970_Full_Webp... and follow the onscreen instructions

Thank you

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