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HP Recommended
deskjet 3510
macOS 10.15 Catalina

My printer quit working 

Says to upload new software drivers but it won't let me.

1 REPLY 1
HP Recommended

@7DARYLBG, Welcome to the HP Support Community!

 

Try making a standalone copy and check if that works. By this, we can conclude if the hardware is working fine.

How is the printer connected to the MAC? Check the connectivity.

 

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Update the printer firmware if possible

Click here to know different methods of updating printer firmware.

 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

Note: Use Bonjour multifucntion.

6.) Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.