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‎10-25-2022 04:10 PM

HP Recommended
Product: HP Color LaserJet Pro M452dn
Operating System: Microsoft Windows 10 (64-bit)

How do I turn Job Storage completely off. It keeps interrupting our efforts. I have gone into printer preferences to be sure job storage was disabled. It is. System still says to insert USB stick.

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4 REPLIES 4

‎10-25-2022 04:45 PM

HP Recommended

Check the defaults not the preferences. On your computer go to control panel>devices and printers, right click on the icon for your printer and select "printer properties". Then click on the advanced tab and at the bottom should be an printer defaults button. Also make sure that any older jobs that may have been sent are purged from the print spooler.

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‎10-26-2022 11:19 AM

HP Recommended

I have followed your instructions. I do not find any reference to Job Storage under the printing defaults button. There was one job waiting to print. I deleted it through the see whats printing dialog. Do I need to stop and restart the spooler.

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‎10-27-2022 09:49 AM

HP Recommended

Since my last post I have turned the print spooler off and started it again. I assume that clears the spooler. I have also powered down and disconnected the printer and restarted it. Turned the computer off and on. The USB Storage message has disappeared on the printer. I have no idea at this point whether or not my issue is resolved and that Job storage won't raise its ugly head again.

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‎10-27-2022 10:05 AM

HP Recommended

Proper steps to remove stalled or stale print jobs: https://answers.microsoft.com/en-us/windows/forum/all/cant-delete-print-queue-in-windows-10/c01abbe3...

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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