Just got a new printer & it immediately shows IOREF: 99999 AlertID: 8048 [scanWarning]

[newbie97]

Just got a new printer & upon turning it on, it immediately shows:

IOREF: 99999

AlertID: 8048 [scanWarning]  

SMS specification not found.

Not sure what to do since I have no idea what this means.

[Jay_G24]

Hi @newbie97

I'd like to help!

I understand you are receiving an error.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[MagnusBalk]

It would be great to also have these solution. 
thanks!

[Jay_G24]

Hi @MagnusBalk,

I'd like to help!

To assist better -

1. May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
2. Could you brief me on the printer issue?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[MagnusBalk]

Hi 

I have a OfficeJetPro 9010, it shows IOREF: 99999 AlertID: 8048 [scanWarning]

It is not possible to scan documents, they are very very dark and grey...

What can I do?

[MagnusBalk]

@Jay_G24

Hi 

I have a OfficeJetPro 9010, it shows IOREF: 99999 AlertID: 8048 [scanWarning]

It is not possible to scan documents, they are very very dark and grey...

What can I do?

[Jay_G24]

Thank you for getting back to me.

Try the below suggestions -

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Try making a copy of the clean white sheet and check the output.

Hope this helps! Keep me posted. 

[MagnusBalk]

Unfortunately, it didn't help. I've tried it several times, but after the "reset" the copy result is always a gray / black sheet of paper.
The firmware / software is up to date and there are no updates ...
What else can I do?

[Jay_G24]

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!