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‎03-01-2021 09:18 AM

HP Recommended
Product: office jet Pro 8610 all in one
Operating System: Microsoft Windows 10 (32-bit)

Have had this printer for years and all of a sudden I am getting damaged cartridge's errors.  I tried to download the firm ware driver but but it shows my printer greyed out so I can't do anything.  There was a update that has started this issue.  Is there a lawsuit started?

1 REPLY 1

‎03-04-2021 03:01 AM

HP Recommended

@elynne8413, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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