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‎12-01-2020 08:14 AM

HP Recommended
Product: LASEJET P1102W
Operating System: Other

Tengo problemas con mi HP Laserjet P1102W ... se me instalo la ultima version en mi macOS llamada BIG SUR 11.0 y no puedo hacer andar la impresora;  me recomiendan alguna solución por favor?

 

Category:
1 person had the same question
5 REPLIES 5

‎12-01-2020 10:48 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-02-2020 05:23 AM

HP Recommended

Gracias por tu respuesta;

Pero no he podido solucionar el problema, HP Easy Scan no encuentra la impresora Captura de Pantalla 2020-12-02 a la(s) 09.20.31.pngCaptura de Pantalla 2020-12-02 a la(s) 09.21.28.pngCaptura de Pantalla 2020-12-02 a la(s) 09.21.38.png

me podrias dar otra solucion?

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‎12-02-2020 12:54 PM

HP Recommended

Hey @JUAN43 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

 

@ShlomiL 

Thanks as always 🙂


Regards,

MarcusC

I work on behalf of HP.
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‎12-03-2020 05:47 AM - edited ‎12-03-2020 05:54 AM

HP Recommended

I have problems with my HP Laserjet P1102W ... the latest version was installed on my macOS BIG SUR 11.0 and I cannot make the printer work; Do you recommend any solution please?

 

See the photos previously posted where is the problem that I indicate

 

Photo one: HP easy scan and cannot find the printer

Photo two and three: HP Easy Start finds printer but does not install drivers

Was this reply helpful? Yes No

‎12-04-2020 10:01 AM

HP Recommended

I have problems with my HP Laserjet P1102W ... the latest version was installed on my macOS BIG SUR 11.0 and I cannot make the printer work; Do you recommend any solution please?

 

See the photos previously posted where is the problem that I indicate

 

Photo one: HP easy scan and cannot find the printer

Photo two and three: HP Easy Start finds printer but does not install drivers

Was this reply helpful? Yes No
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