Lost username/password OfficeJet pro 9015e

[Dave1911]

HP OfficeJet Pro 9015e

Lost username and password.

I need to reset the printer.  How?

[Raj2111]

Hi @Dave1911 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

To reset your HP OfficeJet Pro 9015e and recover from a lost username and password, you can follow these steps:

1. Restore Factory Settings:
   • From the printer control panel, tap the Setup or Settings icon (which may look like a gear).
   • Go to Printer Maintenance > Restore > Restore Factory Defaults.
   • Confirm the reset. This will reset all printer settings, including network settings and admin credentials.
2. Reconnect the Printer:
   • Once the reset is complete, you’ll need to reconnect the printer to your Wi-Fi network.
   • Use the HP Smart app on your computer or smartphone to go through the setup process, where you can assign a new username and password if needed.
3. Re-Enable Web Services (Optional):
   • If you had HP ePrint or any web services enabled, go to Setup > HP Web Services and turn them on again.

This reset should allow you to reconfigure your HP OfficeJet Pro 9015e as if it were new.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support