M15a just stopped working on my Mac

[STEELSEY]

So I've recently been having the pop up warnings saying that the software was corrupt malware or something and it appears to  be a known issue. My printer was still working, I just hit ok on the pop up warnings and it printed.

Now however the printer is not responding, I click print, the computer says it is printing and the printer queue shows the job going through but nothing comes out, the printer just sits there staring at me like a labrador being shown a card trick.

I've tried restarting the computer, resetting the printers, trying different drivers etc but nothing... Can anyone help with this? I've not even run through the original printer cartridge...

Thanks in advance

[Jay_G24]

Hi @STEELSEY,

I'd like to help!

To assist better -

1.) Is there antivirus software installed on your computer? If yes, please try disabling it and check if it works.

2.) Are you using a USB hub?

Use these tips and procedures to help troubleshoot and avoid USB connectivity issues.

• Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

• Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

• Connect to a different USB port: Connect the cable to a different USB port on the computer.

• Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

• Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

• Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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