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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ghosting
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M227-231 won't print in color.

HP Recommended
HP 310 PC
Microsoft Windows 8.1 (32-bit)

I just purchased a HP 227-M231. It will not print in color. I tried the first fix listed to no avail.

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sandytechy20
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@Ghosting

 

Welcome to the HP support community.

 

Inspect the toner cartridge and imaging drum

Remove the toner cartridge and imaging drum, and then inspect both for damage.

  1. Lift the scanner assembly, and then open the top cover.

    Figure : Lifting the scanner assembly, and then opening the top cover

    1.  

      Lift the scanner assembly, and then open the top cover

      Lift the scanner assembly
    2. Open the top cover

  2. Remove the toner cartridge.

    Figure : Removing the toner cartridge

    Removing the toner cartridge
  3. Remove the imaging drum.

    Figure : Removing the imaging drum

    Removing the imaging drum
  4. Examine the memory chips for damage.

    If a memory chip is damaged, refer to the previous steps to replace a toner cartridge, or skip to the step to replace the imaging drum.

    Figure : Imaging drum and toner cartridge memory chips

    1.  

      Imaging drum and toner cartridge memory chips

      Imaging drum
    2. Memory chips

    3. Toner cartridge

  5. Slide back the cover to expose the imaging drum surface.

       CAUTION: 

    Do not touch the green glass. Fingerprints on the imaging drum can cause print quality problems.

    Figure : Slide back the imaging drum cover

    Image: Slide back the cartridge cover
  6. Examine the surface of the imaging drum.

    • If you see any scratches, fingerprints, or other damage on the imaging drum, skip to the next step to replace the imaging drum.

    • If the imaging drum is not damaged, close the cover.

  7. Reinstall the imaging drum.

    Figure : Reinstalling the imaging drum

    Installing the new imaging drum
  8. Reinstall the toner cartridge.

    Figure : Reinstalling the toner cartridge

    Reinstalling the toner cartridge
  9. Close the top cover, and then lower the scanner assembly.

    Figure : Closing the top cover, and then lowering the scanner assembly

    1.  

      Closing the top cover, and then lowering the scanner assembly

      Close the top cover
    2. Lower the scanner assembly

  10. Print another page. If the issue persists, continue to the next step.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

 To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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