M227-231 won't print in color.

[Ghosting]

I just purchased a HP 227-M231. It will not print in color. I tried the first fix listed to no avail.

[sandytechy20]

@Ghosting

Welcome to the HP support community.

Inspect the toner cartridge and imaging drum

Remove the toner cartridge and imaging drum, and then inspect both for damage.

1. Lift the scanner assembly, and then open the top cover.

   Figure : Lifting the scanner assembly, and then opening the top cover

2. 1. 

      Lift the scanner assembly

   2. Open the top cover

3. Remove the toner cartridge.

   Figure : Removing the toner cartridge

   

4. Remove the imaging drum.

   Figure : Removing the imaging drum

   

5. Examine the memory chips for damage.

   If a memory chip is damaged, refer to the previous steps to replace a toner cartridge, or skip to the step to replace the imaging drum.

   Figure : Imaging drum and toner cartridge memory chips

6. 1. 

      Imaging drum

   2. Memory chips

   3. Toner cartridge

7. Slide back the cover to expose the imaging drum surface.

      CAUTION: 

   Do not touch the green glass. Fingerprints on the imaging drum can cause print quality problems.

   Figure : Slide back the imaging drum cover

   

8. Examine the surface of the imaging drum.

   • If you see any scratches, fingerprints, or other damage on the imaging drum, skip to the next step to replace the imaging drum.

   • If the imaging drum is not damaged, close the cover.

9. Reinstall the imaging drum.

   Figure : Reinstalling the imaging drum

   

10. Reinstall the toner cartridge.

    Figure : Reinstalling the toner cartridge

    

11. Close the top cover, and then lower the scanner assembly.

    Figure : Closing the top cover, and then lowering the scanner assembly

12. 1. 

       Close the top cover

    2. Lower the scanner assembly

13. Print another page. If the issue persists, continue to the next step.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

 To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.