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HP Recommended
HP Color LaserJet Pro M255dw
Microsoft Windows 10 (64-bit)

I just bought a M255dw color laser printer. It was an open box from Ebay. It seems to be in good condition. I was able to install the driver and print from it. But the color is not aligned. I can't access the tools because the display will not come on. Is there anything I can do to fix this? Should I return it?

1 REPLY 1
HP Recommended

I tried updating the firmware.

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