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‎06-29-2022 10:52 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281cdw

HP ColorLaserJet MFP M278-M281- Lost admin password, how can I factory reset or remove the password?

 

Workstation: MacStudio

OSX: Monterey

Printer Model: M278-M281

Connection: Lan and USB

 

Again we had updated the password however 1password did not save the update. The Printer touchscreen won't let us past the enter password screen to do the usual reset flow.

 

Thanks in advance.

1 person had the same question
1 REPLY 1

‎07-04-2022 03:44 AM

HP Recommended

@DJHarlo

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform an NVRAM reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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