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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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M2825DW with Catalina with duplex printing

HP Recommended
Xpress M2825DW
macOS 10.15 Catalina

My Samsung M2825DW with macos Catalina 10.15.7 fails to hold the setting of the duplex setting in the print dialogue.
When set in the Printers & Scanners preferences, it works for the first job printed. The setting is then incorrectly cleared and the next job prints one sided. It can be manually reset for every subsequent job, but you eventually forget and waste single sided prints.
It happens for the specific driver and for the generic printer driver. The Airprint function does not work usefully at all, and delivers pages with single lines of what is probably raw Postscript. This has been reported many times and seems still not fixed.

These issues happen with driver 3.9.2, and updated firmware V3.00.01.35.
In addition, the HP web selection tool for software, when Catalina is selected, does not show the firmware update. This new firmware is essential for any printing with the newer drivers.
A fix to the duplex issue in particular, or an explanation that it cannot be fixed by HP, would be appreciated.

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