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‎12-12-2020 10:49 AM

HP Recommended
Product: HP Photosmart 7200
Operating System: macOS 10.15 Catalina

I just installed the Big Sur IOS 11 version on my MAC. My HP Photosmart 7200 printer has stopped working.

Category:
1 REPLY 1

‎12-13-2020 10:20 AM - edited ‎12-13-2020 10:45 AM

HP Recommended

Hi,

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HP_Easy_St...

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and let me know if that may resolve the problem.

 

If the installation fails, please open HP Easy Start again, from the HP Easy Start menu select Preferences.
Click on HP Easy Start.log and the log folder will launch, please reply me back via a Private Message to ShlomiL with the log file attached.

 

Shlomi



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