Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
I tried doing the moving of the cartridges but they are stuck on the right side and won't move
@Ernie17, Welcome to HP Support Community!
The printer is experiencing the carriage jam. I'd suggest you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.
Also, Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
Nothing worked thank you either way 🙂
Thanks for replying!
This looks like a hardware issue.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Didn't find what you were looking for?
Ask the community