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‎09-05-2020 09:31 PM

HP Recommended
Product: HP OfficeJet 5255
Operating System: Microsoft Windows 8.1 (64-bit)

I tried doing the moving of the cartridges but they are stuck on the right side and won't move

3 REPLIES 3

‎09-08-2020 06:13 PM

HP Recommended

@Ernie17, Welcome to HP Support Community!

 

The printer is experiencing the carriage jam. I'd suggest you follow the steps from the document 'Carriage Jam' or 'E3' Error Displays to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-08-2020 06:37 PM

HP Recommended

Nothing worked thank you either way 🙂

 

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‎09-08-2020 06:52 PM

HP Recommended

@Ernie17

 

Thanks for replying!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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