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TDM56
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Message 1 of 8
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Solved!

Malware

HP Recommended
HP Photosmart 7520 all in one
macOS 10.15 Catalina

Started to get MALware on HP applications.  Was told per HP support to delete and remove from my MAC, so I did.  Now I an trying to get software fro my 7520 printer and it won't load.  What should I do?

 

Thanks,

Tom

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ShlomiL
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Message 2 of 8
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Hi Tom,

First, please make sure your operating system is fully up to date with any of its latest updates:

https://support.apple.com/en-us/HT201541

 

Next, launch HP Easy Start below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as it launches, immediately launch the HP Uninstaller from the top HP Easy Start menu and complete its removal as listed under 'Uninstall with HP Easy Start; below, then press Set Up New Device to reinstall the printer:

https://support.hp.com/us-en/document/c02440673

 

If it still cannot find your printer, how is the printer connected to your Mac? is it a USB, wired, or a wireless network connection?



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ShlomiL
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Message 2 of 8
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Hi Tom,

First, please make sure your operating system is fully up to date with any of its latest updates:

https://support.apple.com/en-us/HT201541

 

Next, launch HP Easy Start below:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as it launches, immediately launch the HP Uninstaller from the top HP Easy Start menu and complete its removal as listed under 'Uninstall with HP Easy Start; below, then press Set Up New Device to reinstall the printer:

https://support.hp.com/us-en/document/c02440673

 

If it still cannot find your printer, how is the printer connected to your Mac? is it a USB, wired, or a wireless network connection?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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burpeez
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@ShlomiL -  I'm having the same problem with the same printer and followed the same instructions. But when I use Easy Start to find the new software (have uninstalled the old), it can't find any software for this printer. I have the latest OS already updated. Thanks in advance for any suggestions. 

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ShlomiL
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Hi,

Please install below drivers from Apple:

https://support.apple.com/kb/dl1888?locale=en_US

Once completing the installation open System Preferences > Printers & Scanners and press the plus sign.

Select your printer and then select your printer model within the Use drop-down menu and press Add.

 

Are you able to print then?



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burpeez
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Yes! That works. Thanks a ton. 

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TDM56
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This worked for me too.  However, when the uninstall was done it also removed the HP app which you were able to look at printer status etc.  I am in the hunt for that app too.  Can you assist on location?

 

Thanks,

Tom

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ShlomiL
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Hi @TDM56,

Do you refer to the HP Utility application?

 

It can be accessed from System Preferences > Printers & Scanners.

Double-click the printer and select Printer Settings, then open the Utility tab and click on Open HP Utility.

 

You may right-click the HP Utility icon on your dock, then select to Keep in Dock, so it can be easily accessed from the dock.

 

Shlomi



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TDM56
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There use to be a standalone HP utility app.  Does this no longer exist and have to use the System Preference?  I don't like that.

Oh well.

 

Thanks,

Tom

 

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