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HP OfficeJet Pro 9020 All-in-One Printer

I need to fill the box codes to do a Region Change to my HP 9020. I tried many messages on this forum with out luck of having a correct answer and follow up from a HP representative. If you know how I can do it, please I need help. It urges to me, more than 4 months waiting correct replies.

 

Best Regards,

EipiKlein

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @EiPiKlein,

 

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

 

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

 

1) Open the HP Smart app.

 

2) On the Home screen, click gear icon.

 

 

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

 

4) Take a screenshot of the screen and send it to me in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

View solution in original post

3 REPLIES 3
HP Recommended

Hi @EiPiKlein,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

 

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

HP Recommended

1. Moved from Argentina to US

2. I have USB cable and can be connected wirelessly

3. I have full software on Windows 11

4. Model is OJ 9020

 

 

Best Regards,

Ariel

HP Recommended

Hi @EiPiKlein,

 

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

 

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

 

1) Open the HP Smart app.

 

2) On the Home screen, click gear icon.

 

 

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

 

4) Take a screenshot of the screen and send it to me in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.