Moved countries : Printer Firmware Issue - HP Envy 6010e

[Hi604]

I purchased HP Envy 6010e printer in the Netherlands couple of years back and subsequently moved back to India recently. While the printer initially functioned perfectly in India with the cartridge bought in the Netherlands, I have encountered an issue with finding a compatible HP replacement ink cartridge here in India.

The specific HP 305 cartridge, which I used in the Netherlands, is unavailable in India.

As an alternative, I purchased an HP 805 black cartridge, which is listed as compatible with the HP Envy 6010e model in India. 

However, the printer is not recognizing this cartridge. It seems the firmware may still be set to the Netherlands region.

Could you please assist me in troubleshooting this issue? 

Thank you for your assistance.

[Raj_05]

Hi @Hi604,

Welcome to the HP Support.

I will be more than happy to help you out here.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

To perform a printer region reset you need to meet the following conditions.

1. You need to have the printer full feature software installed on your computer.

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

3. Make sure HP Smart App is installed too.

Do keep me posted.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[Hi604]

What needs to be done next?

[Kuroi_Kenshi]

Hi,

Please check the private message we have sent for the instructions.

Best Regards,