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- Re: Moved regions and need to reset printer to new cartridge...
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04-29-2020 08:14 PM
I am trying to use virtual assistance but it is running me in circles. I just need help to reset the region of my printer to allow printer use in US with locally obtained cartridges
Research says I need to get a code from HP but help desk is designed for virtual support and it is an endless loop.
Any help please
Solved! Go to Solution.
Accepted Solutions
05-07-2020 11:04 AM
@DaHiPriest, Welcome to HP Support Community!
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
05-07-2020 11:04 AM
@DaHiPriest, Welcome to HP Support Community!
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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