Moved to a different country with HP 4535 printer

[tellurian]

Hi,

I purchased a HP Deskjet Ink Advantage 4535 printer in India. I have since moved to Tunisia. When I put the regionally equivalent cartridge, I get an incompatible cartridge error.

Could someone please send me the instructions to fix this?

Thank you!

[Betty0610]

@tellurian

Welcome to the HP Support Community.

We'll have to do a region reset for you to use the Printer in a different country.

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

Please do let us know.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[tellurian]

Hi Betty,

Thanks very much for your message!

I can confirm that all 3 conditions are met. (The cartridges are from the new region).

Please let me know how to proceed

[Betty0610 · Accepted solution]

1) Launch the printer software from the desktop icon or from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.