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Message 1 of 4
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Solved!

My HP 3830's display is stuck on the boot screen and does not do anything.

HP Recommended
HP Office Jet 3830
Microsoft Windows 10 (64-bit)

Over the weekend, my printer got unplugged by accident. When I plugged it back in yesterday, the display never moved past the Boot-up screen and it's been stuck there ever since. I tried unplugging it again, but notching changed when I plugged it back in. The HP app on my laptop is blank.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Dnazabcik, Welcome to the HP Support Community!

 

Leave the printer unplugged for a couple of hours and then plug it in.

 

If the issue persists, unplug the power cable, press and hold the power button down for 10 seconds and release it

Try to power on the printer.

 

If the printer is still stuck on the initialization screen, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Thank You! It didn't take a couple of hours. Just unplugging it for a few minutes did the trick. The funny thing is that unplugging the printer by accident (while it was idle) seems to have caused the problem in the first place.

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HP Support Agent
HP Support Agent
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@Dnazabcik

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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