My HP LJ Pro MFP M227fdn is showing as IDLE

[Siddiqui2016]

My HP LJ Pro MFP M227fdn is showing as IDLE. Already tried restarting both the printer and laptop, removing and adding again the printer...still problem persists. Replace cable as well. Can some expert help me sort out the issue please.

[Raj_05]

Hi @Siddiqui2016,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP LaserJet Pro MFP M227fdn is showing as "IDLE" and you've already tried restarting the devices and replacing the cable, here are a few additional troubleshooting steps you can take.

• Check Printer Status: Ensure that the printer is not in "Sleep" mode. You can wake it by pressing any button on the printer's control panel.
• Network Connection: Verify that the printer is properly connected to your network if using it via a network connection. Check network cables or Wi-Fi connectivity as applicable.
• Printer Queue: Clear the print queue. Sometimes jobs in the queue might cause the printer to show an idle status. On your computer, go to Devices and Printers, right-click on the printer, and select See what's printing. Cancel all documents in the list.
• Default Printer: Make sure the HP LaserJet Pro MFP M227fdn is set as the default printer on your computer. You can check this in the Devices and Printers section.
• Printer Driver: Ensure that you have the correct and updated printer driver installed. Visit the HP Support website to download the latest drivers for your printer model.
• Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool from the HP website. This tool can automatically diagnose and resolve many printing, scanning, and connectivity issues.
• Firmware Update: Check if there are any firmware updates available for your printer. Firmware updates can resolve bugs and improve printer performance.
• USB Port: If you're connected via a USB cable, try using a different USB port on your computer or another working cable to ensure that it's not a port or cable issue.

I hope this helps.

Take care and have a good day.

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