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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Message 1 of 2
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My HP OfficeJet Pro 6960 doesn't print color ?

HP Recommended
HP OfficeJet Pro 6960
Microsoft Windows 10 (64-bit)

My printer, does not print color anymore, and always print in black only. I recently replenished the color ink with new cartridges (HP Genuine), and even detected by the printer. Tried various trouble shooting but, yet unable to determine whats the exact problem. Hoping someone can help me. 

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Message 2 of 2
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@Sam_TG91, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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