My HP Smart App was working properly but, now will not exectue

[RedPJ]

My HP Smart App was working properly but, now will not exectue (HP ENVY Inspire 7955e All-in-One Printer). My laptop has been evaluated and does not contain any viruses and Windows 11 software is at the current version.

[Sneha_01]

Hi @RedPJ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Smart App is not executing properly after previously working well, here are several troubleshooting steps you can take:

1. Restart Your Device:

• Sometimes a simple restart can resolve app issues. Restart your laptop to refresh all processes.

2. Update the HP Smart App:

• Check for updates to the HP Smart App in the Microsoft Store. Install any available updates, as they might contain bug fixes.

3. Reinstall the App:

• Uninstall the HP Smart App and then reinstall it:
  1. Go to Settings > Apps > Apps & features.
  2. Find the HP Smart App, select it, and click Uninstall.
  3. Reinstall the app from the Microsoft Store.

4. Check Printer Connection:

• Ensure your printer is powered on and connected to the same Wi-Fi network as your laptop. Try restarting the printer as well.

5. Run Windows Troubleshooter:

• Use the built-in Windows troubleshooter for apps:
  1. Go to Settings > Update & Security > Troubleshoot.
  2. Select Additional troubleshooters and look for any relevant options.

6. Check for Conflicting Software:

• Some security software or VPNs might interfere with the HP Smart App. Temporarily disable them to see if the app runs properly.

7. Clear App Data:

• Clearing the app’s cache and data can sometimes resolve issues:
  1. Open Settings > Apps > Apps & features.
  2. Find HP Smart, click on it, and select Advanced options.
  3. Click on Reset.

8. Update Printer Firmware:

• Make sure your printer's firmware is up to date. Visit the HP website for any available updates.

9. Check for Windows Updates:

• Ensure your Windows 11 is fully updated:
  1. Go to Settings > Update & Security > Windows Update and check for updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support