My HP Tank 310 does not printer a 8.5 by 13 paper in my MS exceel work?

[RICBEBS]

My HP Tank 310 does not printer a 8.5 by 13 paper in my MS exceel work?

[Kuroi_Kenshi]

Hi @RICBEBS,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

The HP Tank 310 should generally support a range of paper sizes, but custom sizes might require additional configuration changes. Here are some steps you can follow to troubleshoot and potentially resolve the issue of printing 8.5 x 13-inch paper from Microsoft Excel:

Check Printer Driver Settings:

• Ensure that the printer driver is up-to-date. You can download the latest driver from HP Support.
• Go to the printer settings in Windows and add the custom paper size (8.5 x 13 inches) if it’s not already listed.

Excel Page Setup:

• In Excel, navigate to the "Page Layout" tab.
• Click on "Size" and select "More Paper Sizes."
• Enter the dimensions for the custom paper size.

Printer Settings:

• Access the printer properties or settings through Control Panel.
• Confirm that the paper size set in the printer preferences matches the custom size (8.5 x 13 inches).

Adjust Printer Settings Directly:

• Some printers allow settings adjustments directly from the control panel. Check if paper size and type can be configured directly on the HP Tank 310.

Test with Another Document:

• Try printing a different document using the same custom size to rule out spreadsheet-specific formatting issues.

I hope this helps.

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Best regards,