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‎08-09-2023 02:53 PM - last edited on ‎08-09-2023 04:23 PM by Retired

HP Recommended
Product: HP Officejet Pro 8100 ePrinter - N811a/N811d

Product Name HP Officejet Pro 8100 N811a
Product Model Number CM752A
Product Serial Number [Personal Information Removed]

 

Can an HP host help me with procedure to set my printer to my correct USA region.

Category:
8 REPLIES 8

‎08-12-2023 09:23 AM

HP Recommended

Hi @JMT1940,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Officejet 8100 Will Not Accept Z10 Ink. Not to worry I will help you to get a resolution to resolve the issue.

May I know if you have changed the region and are currently located in The USA? or printer was purchased from the USA?

 

 Since when are you facing this issue?

Have you made any changes post that this issue was raised? 

Do you see any lights blinking on the control panel of the printer?

Have you observed any error codes on the display? 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎08-12-2023 10:14 AM

HP Recommended

Thank you for the reply.. 

Since when are you facing this issue?  Since I purchased the printer some time ago..

Have you made any changes post that this issue was raised?  No changes at all..

Do you see any lights blinking on the control panel of the printer? No

Have you observed any error codes on the display? No

 

The printer works great, just had the wrong region when I purchased it.

Have always used ink other than Z10..

I am in the USA

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‎08-14-2023 12:02 PM

HP Recommended

@JMT1940,

Thank you for the reply.

May I know if the printer was purchased from the USA? or if you have changed the region and are currently located in The USA?


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎08-14-2023 12:26 PM

HP Recommended

I purchased from Amazon in May, 2016 .. I have always been in the USA, born in the USA.. 

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‎08-15-2023 02:51 PM

HP Recommended

Hi @JMT1940,

 

Welcome to the HP Support Community

 

I understand you are facing an  Officejet 8100 Will Not Accept Z10 Ink  HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any recent update on the printer prior to the issue?
  • Is the blue light solid on the printer?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎08-15-2023 05:15 PM

HP Recommended

Don't you think that the printer is just set to a region other than the USA. From what I see on this forum, Z10 ink only works in USA region, and I believe my printer is set to another region, because it will not, and never has accepted Z10 labeled HP ink cartridges. The printer works perfectly as long as I DO NOT USE Z10 ink. As I said before, I have owned this printer since 2016 with NO problems other the Z10 issue.

How can we determine what region my printer is set to..

Thank you..

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‎08-16-2023 08:56 AM

HP Recommended

@JMT1940,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No

‎08-16-2023 03:36 PM

HP Recommended

Can you not tell me how to determine the Region of my printer. ??

Product Name HP Officejet Pro 8100 N811a
Product Model Number CM752A
Product Serial Number CN5CQIV12305ZZ

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