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My brand new HP ENVY Pro 6400 all in One printer won't prin in color on my iMac

 

 

Test ptint shows blue and black but when I send down any file in full color it only prints in b/w.. lame. I have adjsuted all my settings to NOT print in bw. I even overrided the pritn settings to NOT choose b/w by default. I can't figure it out AND I can't find an 800 number to call HP.. Really?

 

Help

 

1 REPLY 1
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@eddiePass1, Welcome to the HP Support Community!

 

I understand you are not able to print in color. Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

  • Which version of macOS are you using?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Print a Print Quality Diagnostic report

  1. Open HP Smart, and then select your printer, if it is not already selected.

  2. Under Tools, click Printer Reports.

  3. Next to Print Quality Report, click Print.

  4. Check for all the colors as shown below.

  5. Example of the color blocks without defects

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.