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‎04-25-2022 04:51 PM

HP Recommended
Product: HP ENVY Pro 6458 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy Pro printer I bought from Costco is connected to my home wifi, but when I go to search for it on my laptop to add it as a printer it doesn't find it. It was connected for months and worked great, then it kept losing connection and I was having to uninstall and install it again. Can I just buy a HDMI cord to connect my laptop to my printer that way? Which cord should i get? My laptop will take a USB only. My laptop is a Lenvo I bought from Best Buy. 

Category:
1 REPLY 1

‎04-28-2022 11:03 AM

HP Recommended

@Elizabeth81

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual-band has different SSIDs for 2.4G and 5G networks.
  • What is the distance between the router and the printer?

This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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