My new Officejet Pro 9010 printer does not go to sleep

[mcsucker]

Why does the printer not go to sleep after inactivity

[ShlomiL]

Hi,

Is the printer connected to a phone line? a such would likely occur due to a bad phone line connection affecting the printer.

Assuming the answer is yes, please unplug any phone cable from the printer and allow it some time, check if it then sleeps.

If that helps, please let me know what phone line type do you use (Analog, DSL, VOIP, etc.) and how exactly the phone line connection goes, from which exact port of the printer to which exact connection port on the other side?

Also, please make sure that the printer is directly connected to a wall socket and not through any power hubs, splitters, to deny any possible power cause.

Please let me know the results,

Shlomi

[mcsucker]

No phone line just set up wirelessly

[ShlomiL]

Thanks for clarifying.

Please make sure the printer is directly connected to a power source and confirm this.

Also, make sure the latest printer updates are installed and check if that may make any difference:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

Shlomi

[mcsucker]

Printer directly connected to power source. I only bought the new printer this week, I have never had an HP product before and am struggling getting any support of any description

[ShlomiL]

This is a peer to peer community, I'm doing my best to assist you with support documents, you may try updating the firmware as listed in the provided link and check if that makes any difference.

If you prefer to contact a local support agent in your country, you may create a case and get the contact details from the HP Support site:

https://support.hp.com/gb-en/contact-hp/product/hp-officejet-pro-9010-all-in-one-printer-series/2390...

Note: you would first need to provide your printer information and verify its entitlement information, then you will be given with the contact details to contact a support agent.

Shlomi

[mcsucker · Accepted solution]

ThankS for your advice and suppled links. I will let you know how I get on