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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Amberella
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My officejet 8610 will not longer stay connected via wireless HELP

HP Recommended
HP Officejet 8610
Microsoft Windows 10 (64-bit)

91982026_552774162285062_5651737371633254400_n.jpgAs of about 5 days ago my wireless connection between my hp laptop and hp Officejet 8610 printer stopped staying connected. I cannot print or scan. I tried removing software then downloading again, tried wireless setup wizard, tried hp scan doctor, I even had a tech friend try via remote assistance to figure it out but we had not luck. My internet connection is always strong. I am not sure what happened or how to fix it! I've attached photos. 91279923_250831326046283_1127709471053709312_n.jpg91949473_2550408571875983_368577162581639168_n.jpg91520820_281018636218858_5252020515039608832_n.jpg91553987_651354695440526_5231838717118775296_n.jpg

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TEJ1602
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@Amberella, Welcome to HP Support Community!

 

Follow the steps below to resolve the scanning issues-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Step 1:Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Step 2:Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

Step 3: Uninstall and reinstall the printer software

Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver.

NOTE: 

Do not disconnect the printer from the network when uninstalling the software.

  1. Disconnect the USB cable from the printer, if necessary.
  2. In Windows, search for and open Control Panel.
  3. Under Programs or Programs and Features, click Uninstall a program to open the list of installed programs.
  4. Click the HP printer name to open the uninstall confirmation window, and then click Yes to complete the software removal.
  5. Make sure the printer is turned on, cartridges are installed, and plain paper is loaded in the main tray.
  6. Go to HP Software & Driver Download, type your printer model and follow the instructions to download and install the driver.
  7. During the installation, select the full software option to get the most out of your HP printer, and then follow the steps to set up the printer connection.

Try to scan. If the error persists, continue to the next step.

 

Step 4: Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

  1. In Windows, search for and open View local services.
  2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
  3. Look at the Status and Startup Type values.
    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

Making sure WIA Status is Running and Startup Type is Automatic

  • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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heyJonny
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Hello, I have the same problem with my HP 8610 printer, I noticed that 1 of the pics looked like my laptop: HP Envy.

I think HP has a problem on HP Envy with the printer driver for HP 8610.

I worked through all of the steps HP recommended with no success. Good luck with your post!

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