My printer HP envy 6132 prints A$ as letter size so approx one third the size. I can change from lr

[Jackie1911]

I cant change my printer settings from letter. I keep doing it, press OK but when I come to print it is still letter.

It has just started doing this. I have restarted everything but it is still the same. Anyone help? 

[Pallipurath]

Hi @Jackie1911,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP Envy 6132 is printing A4 documents as letter size despite changing the settings, here are some steps you can try to address this issue:

Verify Printer Settings in the Software:

• Open the document you wish to print and go to the Print dialog box.
• Ensure that the paper size is set to A4 under the "Page Setup" or "Printer Properties" section.
• After selecting A4, make sure to confirm the changes by pressing OK or Apply.

Check Printer Default Settings:

• Go to your computer's Control Panel and navigate to "Devices and Printers."
• Right-click your HP Envy 6132 printer and select "Printing Preferences."
• Ensure the default paper size is set to A4 and save any changes.

Driver and Software Update:

• Visit the HP support website to check for any updates for your printer driver and install the latest version.
• Outdated drivers can sometimes cause miscommunication between the printer and the computer settings.

Reset the Printer:

• Turn off the printer, unplug it, and wait for about a minute.
• Plug it back in and turn it on to reset any potential errors in the printer’s settings.

Take care and have an amazing day!

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Regards

Pallipurath.