• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-05-2023 11:02 PM

HP Recommended
Product: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Where is another location I can look for the IP address for my printer? 

 

I have gone to network and printed out the sheet that should have the IP address on it and it says "not applicable"

 

Please help I can not us my printer or even re download the software, because the Ip address in not anywhere.

Category:
3 REPLIES 3

‎05-05-2023 11:09 PM

HP Recommended

Are you connecting via wireless or wired? Has anything changed in your setup such as new hardware from your internet provider?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-05-2023 11:10 PM

HP Recommended

wireless, and yes .... but I cannot get my printer software to download because my printer Ip address is gone and the computer can't locate it. 

Was this reply helpful? Yes No

‎05-06-2023 04:18 AM

HP Recommended

Hi,.

You would need to reconfigure the wireless connection for your printer following a router change, only once connected to your network the printer will have an IP Address, the current information is not applicable as the printer is not yet configured for your network.

 

Please follow below guidelines to restore the network settings and complete the Wireless Setup Wizard then:

https://support.hp.com/us-en/document/ish_1736500-1626554-16

 

First, restore the Network settings of the printer:

ShlomiL_0-1683368132727.png

 

Next, follow the Wireless Setup wizard to reconnect the printer:

ShlomiL_1-1683368275814.png

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.