My printer is not printing the full document or pictures.

[ShirleyFam]

My printer is not printing to complete document or picture. I have tried to restore the settings on both the actual printer and the online settings for the printer but it is still not printing correctly. Is there anyway I can do a hard reset or something. I don't know what to do.

[Kumar0307]

@ShirleyFam, Welcome to the HP Support Community!

I understand the printer is not printing the whole page. Let us try these steps:

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Try making a standalone copy in black and color and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Try printing from the MAC or make a copy.

If the issue persists, perform the steps mentioned in this document - Troubleshooting Print Quality Issues

Hope this helps! Keep me posted. 

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