My printer is not really synced or connected on the Instant Ink dashboard its not detecting it.

[4KingdomofLight]

[VikramTheGreat]

Hi @4KingdomofLight,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I see from the screenshot that your HP Instant Ink dashboard shows:

• Printer: HP OfficeJet Pro 6968 All-in-One
• Status: Unable to connect to the printer. Check your connection and try again later.
• Last synced: March 23, 2019
• You are enrolled in HP Instant Ink, but the printer is not communicating with HP servers.

Why This Happens

• The printer lost its internet connection (Wi-Fi or Ethernet).
• Web Services (required for Instant Ink) are disabled.
• The firmware or the HP  app is outdated.
• The printer was replaced or reset without updating the Instant Ink account.

Step-by-Step Fix

1. Check Printer Internet Connection

• On the printer panel: 
  • Setup > Network Settings > Wireless Settings
  • Print a Network Configuration Page to confirm connectivity.
     

2. Enable Web Services

• On the printer panel: 
  • Setup > Web Services > Enable Web Services
• If already enabled, turn it off, then on again.
   

3. Update Firmware

• Go to: Setup > Printer Maintenance > Update Printer
• Or download from HP: 👉 HP OfficeJet Pro 6968 All-in-One Printer | HP® Support
   

4. Reconnect to HP App

• Open HP App → Remove printer → Add printer again.
• Sign in with your HP Instant Ink – Ink Monthly Subscription | HP Official Site.
   

5. Restart Printer and Router

• Power cycle both devices to refresh network settings.

✅ HP Official Guide: 👉 Can't print on an HP+ or Instant Ink enrolled printer | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat