My printer will not turn off

[dallas313]

My printer will not turn off

[Kuroi_Kenshi]

Hi @dallas313,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset

Disconnect the Power Cord:

• Unplug the power cord from the back of the printer while it is still on.
• Unplug the power cord from the wall outlet.

Wait:

• Wait for at least 60 seconds.

Reconnect the Power Cord:

• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the back of the printer.

Power On the Printer:

• Press the power button to turn on the printer.

Check for Firmware Updates

Open HP Smart App or HP Support Assistant:

• Use the HP Smart app on your computer or mobile device to check for firmware updates. Download HP Smart App

Update Firmware:

• Follow the instructions to update the printer firmware if an update is available.

Resetting the Printer Settings

Access Printer Settings:

• From the printer control panel, access the Setup or Settings menu.

Restore Factory Defaults:

• Navigate to Printer Maintenance or Settings, and find the option to Restore Factory Defaults or Reset All Settings.
• Confirm your selection to reset the printer settings.

Check for Power Issues

1. Check Power Source:
   • Ensure the power cord is securely connected to both the printer and the power source.
   • Make sure the power source is functioning properly by connecting the printer to a different outlet.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,