My screen is stuck on the initializing when turn on

[BOXA]

After turning on my printer, he stop in the initializing status. 
He stay in this status of turning on.

What can we do to reset this printer to get him back on?

Thanks a lot,

Kind regards,

[Treeko]

Hi @BOXA 
Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing printer issue.

Kindly refer to the steps below and let me know if that fixes the issue.

Please perform the below steps and let me know

1) Turn off the Router, Printer, and the computer/ mobile devices. 

2) Wait for 60 seconds. 

3) Turn on the Router first and wait for all the lights to stabilize. 

4) Take out the cartridges. 

5) Unplug the power cord from the printer & wall. 

6) Wait for 30 seconds. 

7) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 

😎 Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges

9) Turn on the computer/ mobile devices.

and also uninstall the HP smart app and reinstall it

Update the firmware: 

Request you to update printer firmware. Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[BOXA]

Hi Xavier,

Thank you for the details shared.

The Printer might be stuck in an error state -

Please perform the following step exactly as mentioned -

Power Drain:
Remove all the ink cartridges and paper, then try to perform a Power Drain on the printer.

a. With the printer turned on, disconnect the power cord from the rear of the printer and unplug it from the wall outlet.
b. Remove the USB cable, if present.
c. Wait for 2-3 minutes and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
d. Now plug back the power cable straight into a wall outlet (without any surge protector or extension cord) and then plug it back into the printer.
e. Turn on the printer and wait for the warm-up period to finish and the printer to be idle.
f. Now insert the ink cartridges and try printing a test document to check if it works.

[BOXA]

both solution aren't working

still the same issue